Tag Archives: CIOMatters

Blue IT – IT workers brushing up the CV

At least four recent studies support findings that IT professionals are among the unhappiest and least-satisfied segments of the corporate workforce.

  • Glassdoor reveals the top twenty occupations that bring the most satisfying work-life balance and on this list of twenty, IT is only represented by a couple of occupations.
  • A recent survey by consultancy and recruiting firm Healthcare IT Leaders, with IT professionals in the health care sector showed that only one in 10 IT workers were completely satisfied with their job, the rest are actively job hunting or passively open to new opportunities.
  • The annual Dice Tech Salary Survey found that satisfaction of IT workers with their pay declined 2 percent in 2014 to only 52 percent of the surveyed workers.
  • An employee engagement survey company, TINYpulse, analysed responses to engagement surveys from 2,200 employees working in various functions, including IT, at small, midsize, and large companies in the U.S. TINYpulse found the majority of survey respondents from IT to be largely dissatisfied with various aspects of their jobs.

In the TINYpulse survey, when respondents were asked to rate their happiness at work on a scale of one to 10, (where one represents miserable and 10 represents delighted), only 19 percent of IT professionals rated their happiness a nine or a 10.

The vast majority ranked somewhere between miserable to middling. Overall, respondents from IT were around 14 percent less happy with their work situation than employees from other functions.

Are your IT staff about to move?

Seventy percent of the survey respondents said that they would move for better money.

A smaller percentage (44 percent) said they’d change job for better working conditions and (33 percent) said they’d leave their current employer for more responsibilities.

The Dice survey found two-thirds of the 23,470 respondents said they were confident they could find another job if they wanted. And, 37 percent told Dice that’s what they were going to do this year.

Why so Blue?

IT professionals’ unhappiness at work may stem from a perceived lack of growth and development opportunities with their current employers.

According to TINYpulse’s data, only 36 percent of IT professionals surveyed say they have a clear career path, compared with 50 percent of respondents from other functions.

Moreover, IT professionals, by and large, don’t feel their organizations support their professional interests or career goals.

Just over a quarter (26 percent) rated their organization’s support highly (a nine or a 10) compared with 40 percent of survey respondents in other functions.

How to stem the flow

A lot of organisations are restructuring their IT by undertaking a redesign of the IT operating model.

While a lot of IT operating model redesign work is inspired by business drivers for efficiency, effectiveness and cost reduction – there is a huge benefit (often unplanned and unexpected) that comes with the staff who see greater opportunity for growth and new and increased responsibilities.

It is important that the redesign of the IT operating Model that comes with the new way of “doing IT” and delivers to the business a High Impact IT.

Build a High Impact IT and let the staff grow

The High-Impact IT Operating Model is a new blueprint for the function that brings IT closer to the business, drives greater levels of innovation and expertise, and moves IT from a function of “service delivery” to a driver of strategic enablement and business outcomes.

This can generate new levels of excitement for your IT staff and reduce the overall level of dissatisfaction through three critical principles:

1.High Impact IT is about the business. Business imperatives and insights about the business  needs have to guide how IT operates, not the other way around.

2. Nimble is key. When IT demonstrates agility, flexibility, and coordination, it unlocks high business performance throughout the organisation.

3. Beyond the organization. The organisation’s customers, and the external market of the suppliers and service providers, must be integrated within how IT operates.

So while an organisation may only be considering the need to redesign the IT operating model in response to a major strategy play such as outsourcing some of its services or addressing growth through acquisition, it may be absolutely critical for IT to redesign and reinvent itself, simply to give the staff the chance to see new growth opportunities, new focus and new responsibilities, a new lease on life that will dissolve the current levels of IT staff dissatisfaction.

Some innovations to watch

There is a lot of talk about hot new innovations like 3D printing but there are always a large number of less-know innovations that are trying to break through into mainstream as well. While lesser known, the follow are an extract of some that are interesting and certainly ones to watch:

Haptics (weight shifting handsets, electrovibration, augmented reality)

3D imagery and content

  • There are a number of emerging technologies that allow for 3D viewing of content on screens without the need for the 3D glasses. These technologies can be easily incorporated into future generations of smartphones. The technologies available today are:
    • The Parallax barrier which is a filter that goes over the screen to direct the different images to the correct eye, allowing us to then form that combined image and view the phone’s display in 3D.
    • Corrected, convergent barrier – unlike displays built on parallex barrier, this allows more than one user to view 3D effects on a smartphone at the same time.
    • Lenticular lens technology – has slits in a barrier system that work by blocking the right eye from seeing the left image and blocking the left eye from seeing the right image therefore, each eye is seeing the correct image, resulting in a perception of depth. Read more online: http://www.brighthand.com/default.asp?newsID=17285&p=2

Contextual awareness

  • Context awareness is predicted to fundamentally change the nature of interactions with information devices and services. A number of factors are contributing to the expected rapid emergence of contextual awareness such as:
  1. increased processing power of devices
  2. improved connectivity
  3. new and innovative sensing capabilities

Enhanced use of presence

  • With the increasing number of multiple communication channels the use of presence information will increase as a solution to facilitate better communications and reduce time wasted with failed attempts to communicate.
  • As more users make their presence information available for subscription by others new opportunities will emerge for enhanced collaboration and communication experiences. Read more online: http://en.wikipedia.org/wiki/Presence_information

Greater use of voice and tone recognition

  • Voice biometrics works by digitizing a profile of a person’s speech to produce a stored model voice print, or template.
  • Biometric technology reduces each spoken word to segments composed of several dominant frequencies called formants.
  • Each segment has several tones that can be captured in a digital format. T
  • he tones collectively identify the speaker’s unique voice print. Voice prints are stored in databases in a manner similar to the storing of fingerprints or other biometric data.
  • Not only can these technologies be applied to verify a person’s identity but tone recognition can be used to detect a persons health or emotional state.
  • This technology will open new opportunities for more responsive or interactive experiences for users of technology.
  • Read more online: http://www.globalsecurity.org/security/systems/biometrics-voice.htm

Intelligent routing to devices

  • Future technology services and applications are expected to incorporate location, presence and context awareness that combine to provide intelligent routing capabilities.
  • A good example of this is may be an application provided by a local council that allows constituents and staff to pinpoint council issues while on the move.
  • These applications will take advantage of the features of smartphones that can take photos and have GPS support, to provide the council with the precise description and location of street-based issues. Intelligent routing then enables these problems to be reported instantly to the responsible team.

Laser based displays within eyewear

Brain wave sensing

Eye tracking and response monitoring

  • Eye tracking technology monitors brainwaves and responses of individuals in a number of capacities.
  • The process involves the use of a device for measuring eye positions and movements, which are then analysed through computer applications.
  • Eye tracking technology is used in a variety of medical, scientific and research fields and is gaining popularity.
  • Read more online here: http://www.videoeyetracking.com/eye_tracking_technology.html

Gaming interfaces and controls to run business applications

  • Universities and research centres are exploring new dimensions in computer-Human interfaces.
  • With the increase in the use of gaming amongst the younger generation the gaming interface is being considered as a potential interface for business applications.
  • Whether it be new input devices that have learned from the gaming console design or gaming software engines applied to test business process models and workflows.
  • Expect that this research will continue to search for commercial application.

Intelligent computing in the device

  • Computer chips that could mimic human brain functionality are close to commercial reality.
  • IBM recently announced an “unprecedented” step forward in creating intelligent computers that collect, process, and understand data quickly.
  • The prototype chips incorporate a simplified model of the human brain, which has billions of neurons and trillions of synapses.
  • IBM said the chips are the foundation of what could eventually be a “mammalian-scale system,” which will include 10 billion neurons and 100 trillion synapses with the power consumption and size that rivals the human brain.
  • Read more online: http://www.dailygalaxy.com/my_weblog/2011/09/a-giant-step-closer-to-intelligent-computers-that-mimic-human-brain-based-on-a-mammalian-scale-syste.html

Virtual worlds collaboration

  • Virtual worlds will emerge as an important component in the next generation of collaboration tools for the workplace.
  • Some analysts predict that the 3D web will, in five years, be as important for work as today’s web.
  • Read more online here: http://www.leadingvirtually.com/?p=26

Twitter: @CIOMatters


Cloud and multi-sourcing brings a focus on vendor relationships

While enterprise IT is being bombarded with disruptive changes like cloud, BYOD, mobility and big data the traditional challenges also remain, such as replacing or remediating scores of ageing legacy systems that have become deeply embedded within the engine room of the organisation.

As enterprise IT is being pulled in every direction many will wisely pursue expanded sourcing strategies that include cloud, to help cope with the rapid rate of change.
As enterprises move deeper into diverse multi-sourcing scenarios, a heightened dependency follows on being able to effectively manage these relationships to deliver against key business objectives and contribute towards a stronger competitive differentiation.

Continue reading Cloud and multi-sourcing brings a focus on vendor relationships

Planning for Cloud Computing means preparing for outages

A video blog by Scott Stewart, Researcher and Industry Analyst, with the discussion being the recent Amazon outage and what it means for your cloud strategy.
Stay tuned for more video blogs coming!